The Definitive Guide to Creating a Standout Customer Experience Strategy Template
Lumoa
SEPTEMBER 11, 2023
Criteria like your company’s Net Promoter Score (NPS) or Customer Satisfaction Score (CSAT) will give you a fair idea of what customers’ opinions are like. Customer effort score (CES), CSAT, and NPS are examples of metrics applicable in either case. When it’s time to pick up the car, they won’t want to wait for a long time.
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