Delighted's retail customer experience guide for 2020 and beyond
delighted
NOVEMBER 5, 2019
Omnichannel retail makes products and services more accessible. In light of this, many traditional brick and mortar brands have taken an omnichannel approach to retail. According to their CEO Kyle Vucko, Indochino’s decision to open physical stores was based largely on measuring customer feedback. Measuring digital retail CX.
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