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The Definitive Guide to Creating a Standout Customer Experience Strategy Template

Lumoa

Criteria like your company’s Net Promoter Score (NPS) or Customer Satisfaction Score (CSAT) will give you a fair idea of what customers’ opinions are like. Degree of Control Customer service can be tightly managed, but customer experience is more challenging to control. Customer experience is not so insular.

Strategy 208
article thumbnail

The Definitive Guide to Creating a Standout Customer Experience Strategy

Lumoa

Criteria like your company’s Net Promoter Score (NPS) or Customer Satisfaction Score (CSAT) will give you a fair idea of what customers’ opinions are like. Degree of Control Customer service can be tightly managed, but customer experience is more challenging to control. Customer experience is not so insular.

Strategy 208