Delighted's retail customer experience guide for 2020 and beyond
delighted
NOVEMBER 5, 2019
The current state of retail 2019: customer experience reimagined. According to the Washington Post, 75,000 brick and mortar stores are expected to close by 2026. Identifying who the promoters of your business are can help influence marketing, sales, and other business decisions. Retail apocalypse or opportunity for change?
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