Remove 2026 Remove Average Handle Time Remove Culture Remove Poor Customer Service
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Protecting Your Contact Center Agents’ Emotional Well-Being

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Related Article: 7 Ways to Drive Cultural Change that Boosts Agent Morale Training Managers To Support Agents Without well-trained, empathetic managers in place, your agent experience is bound to suffer, eventually leading to costly turnover. That culture starts at the top. But a new problem is emerging.