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Is Contact Center AI Taking Over? Let’s Look at the Facts

NobelBiz

Right now, the contact center market is growing at an exponential rate. Technology advances coupled with the advent of the virtual call center are leaving behind anyone who doesn’t have at least a remote omnichannel software. But there’s an even bigger hurdle: contact center AI.

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Empathetic AI Robots; A Threat Or A Treat In Telemarketing Philippines?

Magellan Solutions

Given the overwhelming move to virtual call centers, using AI for quality monitoring and compliance control is essential for future growth. Meanwhile, the market for call-center AI technology is expected to increase from $800 million in 2019 to $2.8 billion by 2024. . Advanced Self-Service Tools.