Uniphore

JANUARY 21, 2022

Before looking at technological capabilities, consider these top five evaluation criteria for conversational automation: Call flow management Long call times and complex processes have long plagued healthcare CX journeys, dragging down consumer and employee experiences alike. That’s a serious improvement.

Healthcare 147

Healthcare Net Promoter Score Call Flow Self Service 147

NobelBiz

FEBRUARY 22, 2023

Despite the emergence of new digital communication channels and self-care, the voice channel, or more simply telephony, remains the primary communication channel favored by consumers. AHT is an abbreviation for “Average Handling Time.” The ACW, as you can see, is a component of the AHT.

Abandon Rate 52

Abandon Rate Average Handle Time Contact Center Call Center 52

NobelBiz

FEBRUARY 15, 2023

Despite the emergence of new digital communication channels and self-care, the voice channel, or more simply telephony, remains the primary communication channel favored by consumers. AHT is an abbreviation for “Average Handling Time.” The ACW, as you can see, is a component of the AHT.

Abandon Rate 52

Abandon Rate Average Handle Time Contact Center Call Center 52