2020 Brand Values Customer Expectations Hotels 
ProProfs Chat
JANUARY 30, 2020
“Your most unhappy customers are your greatest source of learning.” — Bill Gates. Elaborating on this maxim, I would also like to add that unhappy customers can ruin the brand value in minutes. It takes less than a minute for an angry customer to post their bitter experiences online. Customer expectations.
Grade.us
DECEMBER 1, 2020
Research from Think with Google, shows a 900+ percent increase in mobile searches for “ near me today/tonight” (e.g., “five-star hotels near me tonight,” “open houses near me today”). For hotels and lodging. Here’s what the data on review response expectations says. Value proposition.
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