2018 Abandon Rate Call Center Contact Center Software 
Press 1 For Nick
SEPTEMBER 13, 2020
Consider what happens when there is an outage due to a patched, inefficient, siloed call center. Other inefficiencies to consider include: Average time customers spend in queue Average amount of time per call Abandonment rate in each channel. In 2018, the average enterprise had 11 communication channels.
VDS
MARCH 22, 2019
Consider what happens when there is an outage due to a patched, inefficient, siloed call center. Average amount of time per call. Abandonment rate in each channel. And in the agent space, no one is more impacted by dated contact center software than the call center agents.
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