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Remove 2017 Remove Abandon Rate Remove Interaction Remove Wait Times
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18 Live Chat Best Practices to Help You Deliver Superior Customer Service

Comm100

SEPTEMBER 4, 2022

Note: This blog post was originally published in January 12th, 2017. More companies all the time are experiencing the benefits of live chat , but how does one maximize these benefits? Keep your average response time low. A high response time can lead to high abandonment rates and customer dissatisfaction.

Customer Service 245
Customer Service Abandon Rate ROI Apparel 245
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Introducing: Talkdesk Sentiment

Talkdesk

APRIL 11, 2017

We know that delivering brilliant customer interactions is how forward-thinking brands and companies foster meaningful relationships with their customers. Customer experience is a hard thing to measure, so contact centers have historically relied on other KPIs as a proxy: service level, wait time, abandonment rate, etc.

Contact Center 50
Contact Center Self Service Abandon Rate Call Center 50
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