Storyminers

JULY 6, 2020

His clients range from large, publicly traded companies to leading professional service firms and fast-growth and established small businesses including Apple, Diesel, Freshworks, KFC, Pearson, Shell etc… plus lots of smaller brands and SMEs. If Hilary continues to write about customer service, we’ll continue to read.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

His clients range from large, publicly traded companies to leading professional service firms and fast-growth and established small businesses including Apple, Diesel, Freshworks, KFC, Pearson, Shell etc… plus lots of smaller brands and SMEs. If Hilary continues to write about customer service, we’ll continue to read.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Tricia Morris

JANUARY 29, 2016

While choice is abundant when selecting products to buy, it is amazing how few choices or options there are when interacting with an organization outside of its core products and services. Look no further than an organization’s customer service strategy to understand what I am talking about. Let’s get crafting.

Customer Engagement 40

Customer Engagement Engagement CRM Self Service 40