2015, Contact Center, First Call Resolution and Omni-Channel

Kustomer Introduces KustomerIQ, Bringing Artificial Intelligence and Machine Learning to Enterprise Customer Service

Kustomer

OCTOBER 3, 2019

As a result, KustomerIQ helps companies improve customer satisfaction, increase first call resolution, and reduce wait and handle times. Kustomer is the omnichannel SaaS platform reimagining enterprise customer service to deliver standout experiences – not resolve tickets. About Kustomer.

Self Service

Self Service Customer Service Omni-Channel First Call Resolution

The Top 4 Customer Service and Performance Management Trends to Look for in 2018

Stella Connect

JANUARY 25, 2018

In recent years, we’ve seen a major shift in brands’ approaches to customer service delivery and contact center performance management. Below, we’ll share our predictions and explain what customer service and contact center leaders must factor into their plans. Consumer Expectations for Omnichannel Will Soar.

Self Service

Self Service Trends Customer Service Contact Center

Customer Experience Update

Kustomer Introduces KustomerIQ, Bringing Artificial Intelligence and Machine Learning to Enterprise Customer Service

The Top 4 Customer Service and Performance Management Trends to Look for in 2018

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