2013, Omni-Channel, Poor Customer Service and Survey

The social media dilemma: how to get the most dangerous customer service channel right

Vonage

JANUARY 3, 2017

Here, we examine what leads customers to complain on social media, and how businesses can avoid many of these problems with an omnichannel customer experience. Why are customers complaining in the first place? While the cost of bad service might seem huge, it’s actually 1.2 billion less than in 2013.

Social Media

Social Media Customer Service How To Poor Customer Service

Is the grass greener on the other side?

Vonage

DECEMBER 8, 2016

According to a study by NewVoiceMedia, US businesses are losing $62 billion per year, as a result of poor customer service. A figure which has increased by more than $20 billion since 2013. We’re still a nation of serial switchers, and once you lose a customer, they’re unlikely to come back.

Contact Center

Contact Center Poor Customer Service Social Media Call Center

Customer Experience Update

The social media dilemma: how to get the most dangerous customer service channel right

Is the grass greener on the other side?

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