Remove 2013 Remove Loyalty Remove Poor Customer Service
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Why is customer service constantly so bad in the UK?

Vonage

The impact of this is highlighted in new research which estimates that UK businesses lose £12 billion every year as a result of poor customer service. Under these two metrics, organisations are still scoring, on average, lower than they were in 2013.

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10 Warning Signs That Your Customer Service Sucks

Comm100

Unless you’re a luxury brand where perks are expected, don’t waste resources on maintaining a veneer of dazzling service—just make sure your customer care strategy is focused on efficiency. The left hand doesn’t know what the right is doing. limited functionality. difficulty getting a hold of a live representative.

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ROI of Social Customer Service: How to Calculate It and Create a Strong Business Case

Natalie Petouhof

Tweet The phrase “customer service is the new marketing” has gained popularity with brands realizing that poor customer service takes current, and even potential customers, out of the marketing funnel. Customer care extends far beyond the traditional call center. Think about it.

ROI 45
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Is the grass greener on the other side?

Vonage

According to a study by NewVoiceMedia, US businesses are losing $62 billion per year, as a result of poor customer service. A figure which has increased by more than $20 billion since 2013. We’re still a nation of serial switchers, and once you lose a customer, they’re unlikely to come back.