2012, Effort Score and Gamification - Customer Experience Update

7 Lessons To Learn From Starbucks NPS To Boost Your Customer Loyalty

SurveySensum

JULY 9, 2024

And because of this experience, the coffee giant currently enjoys an NPS score of 77, one of the highest in the sector! So, let’s explore some of the factors responsible for such a high score and such a huge loyal customer base. Key Drivers of Starbucks NPS Score 1. Fascinating, right? Easy to Order Who doesn’t love convenience?

NPS

NPS Loyalty Loyalty Programs Effort Score

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

JULY 14, 2020

Principal Analyst, most of her work is focused on research, advisory, and training efforts on shaping the future of experience management (XM). He has been named as the Top 50 Thought leaders for Design Thinking and the Future of Work by Thinkers360 and Top 20 Gamification Gurus by Rise Global. Currently working at Qualtrics as a Sr.

Customer Experience

Customer Experience Consulting Multi-Channel Leadership

Customer Experience Update

7 Lessons To Learn From Starbucks NPS To Boost Your Customer Loyalty

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

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