Evolution of the support rep: from outsourced to in-office
Kayako
OCTOBER 29, 2015
I’ll give you some tips to help you decide whether you can afford to outsource, or whether you should invest the time in building your own in-house support team. In his book, The World is Flat , Tom Friedman showed that the world in the early 2000s was becoming more connected than ever thanks to economic change.
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