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Evolution of the support rep: from outsourced to in-office

Kayako

I’ll give you some tips to help you decide whether you can afford to outsource, or whether you should invest the time in building your own in-house support team. In his book, The World is Flat , Tom Friedman showed that the world in the early 2000s was becoming more connected than ever thanks to economic change.

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Customer Experience: The Golden Ticket to The Billion Dollar Club [INFOGRAPHIC]

ProProfs Chat

When recommending or giving reviews about a place or service, we remember the ones that provide exceptional service, positive or negative. Whether the memories associated with a place are positive or negative, we spread the word about the experience to all our friends and connections. The Importance of Customer Experience.