Storyminers

JULY 6, 2020

He held sales and technical leadership positions at IBM, where he advised companies on the strategic use of information technology to solve business problems and gain a competitive advantage. Thousands of customer service professionals from around the world subscribe to Jeff’s Customer Service Tip of the Week email.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

He held sales and technical leadership positions at IBM, where he advised companies on the strategic use of information technology to solve business problems and gain a competitive advantage. Thousands of customer service professionals from around the world subscribe to Jeff’s Customer Service Tip of the Week email.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

ProProfs Chat

JULY 30, 2021

Brand perception is a crucial indicator of how well your customers are able to connect with your brand: What are their feelings and emotions when they think of you? By sharing your brand stories on the social media platform, you can form an instant connection with your target audience. Image Source: Brand Master Academy.

Brands 111

Brands Net Promoter Score Social Media e-support 111

SurveySensum

SEPTEMBER 8, 2023

NPS gives competitive advantage: In the book, The Ultimate Question 2.0 , Fred Reichheld and his team found that companies that have adopted NPS grow twice as fast as their competitors. Regular NPS assessments and internal competition between Apple stores fueled performance improvements. times more likely to buy again, 5.6

NPS 52

NPS ROI Social Media Effort Score 52