2011, Average Handle Time and Wait Times - Customer Experience Update

The Power of Wait Time in Driving the Customer Experience

Kustomer

JULY 1, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Tom Rieger from NSI , to learn about customer retention through enhancing wait times. The Science of Wait Times and Rewarding Customers. It seems that many companies are handling wait time wrong.

Wait Times

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Learning to Adapt in an Ever Changing Market With Nate Brown

Kustomer

SEPTEMBER 3, 2020

Or our wait time, or maybe it’s different metrics that people have. Generally, average handle time is not going to correlate at all to customer loyalty or to a meaningful metric in most environments. Yeah, I mean, it’s hard to put a pin on that. Gabe Larsen: (02:36). Nate Brown: (02:37).

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Customer Experience Update

The Power of Wait Time in Driving the Customer Experience

Learning to Adapt in an Ever Changing Market With Nate Brown

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