2011 Analytics Average Handle Time Touchpoint 
Stella Connect
JUNE 25, 2018
Tracking how many calls come in from the same number within a set period of time is the most straightforward. Speech analytics can also help by looking for indicators like, “Last time I called…” You can also use real-time, agent-level feedback requests to ask customers whether their issue was resolved. Cross-train agents.
Stella Connect
JUNE 25, 2018
Tracking how many calls come in from the same number within a set period of time is the most straightforward. Speech analytics can also help by looking for indicators like, “Last time I called…” You can also use real-time, agent-level feedback requests to ask customers whether their issue was resolved. Cross-train agents.
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