2011 Analytics Average Handle Time Customer Service Training 
Stella Connect
JUNE 25, 2018
Improving your score isn’t as simple as scheduling a one-day customer service training session or implementing better software. Tracking how many calls come in from the same number within a set period of time is the most straightforward. Cross-train agents. It’s a problem that simply won’t solve itself.
Stella Connect
JUNE 25, 2018
Improving your score isn’t as simple as scheduling a one-day customer service training session or implementing better software. Tracking how many calls come in from the same number within a set period of time is the most straightforward. Cross-train agents. It’s a problem that simply won’t solve itself.
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