How to Measure Customer Experience: CSat, NPS and More
Comm100
APRIL 12, 2018
Customers, being more informed than ever due to technology, now expect a certain level of customer service at all times. They assume that your team will have an up to date CRM system and that you will have the tools in place to not only respond to their concerns quickly but also address their issues. Customer Effort Score (CES).
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