5 CX Trends for 2022: What Contact Center Leaders Need To Watch Out for
NobelBiz
FEBRUARY 22, 2023
As a result, predicting the evolution of client interactions is critical to your company’s success. It’s a waste of effort if your analytics don’t deliver useful information! In 2021, 67 % of businesses want to focus on customer experience, up from only 36 % in 2010! And this requires better-trained and more skilled agents.
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