5 Top Customer Service Articles of the Week 7-11-2022
ShepHyken
JULY 11, 2022
The ones that focus on the customer’s satisfaction, not so much the productivity metrics that many support centers use, such as AHT (Average Handle Time). The ones you want are about the customer and include CSAT, NPS, CES, CLV, and more. Do the same with your employees. Follow on Twitter: @Hyken.
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