2009, 2015, Customer Expectations and First Call Resolution

Why Do You Need to Outsource Customer Service Solutions to a BPO with Low Attrition Rate?

Magellan Solutions

JUNE 15, 2021

Meanwhile, retaining experienced people will give a positive impact on your customer satisfaction rate. One KPI that they can greatly influence is your first call resolution (FCR). The ideal FCR for a call center company is 74%. A more engaged customer has a higher chance to buy from your company. .

Customer Service

Customer Service Call Center First Call Resolution Customer Retention

The Top 4 Customer Service and Performance Management Trends to Look for in 2018

Stella Connect

JANUARY 25, 2018

If you want to make customer service your primary loyalty builder and revenue driver , you can’t rely solely on internal definitions and measures of service quality. Consumer Expectations for Omnichannel Will Soar. A recent study about the shopping habits of 46,000 customers of a major U.S.

Self Service

Self Service Trends Customer Service Contact Center

Customer Experience Update

Why Do You Need to Outsource Customer Service Solutions to a BPO with Low Attrition Rate?

The Top 4 Customer Service and Performance Management Trends to Look for in 2018

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