Guest Blog: Key KPIs You Must Monitor for an Optimal Customer Experience
ShepHyken
MARCH 30, 2018
Depending on whether your Customer Care department is an extension of your marketing or your customer service strategy, the KPIs you give yourself may be different. The best way to smoothe your customer relationships is to set expectations: let people know when they can expect to hear from you, and always over-deliver.
Let's personalize your content