2005 Customer Expectations Net Promoter Score Social Media 
Kerry Bodine
APRIL 30, 2019
Since I’ve already written about that in other posts, today I’ll tackle the second question: When did companies start caring about customer experience? I credit three events with the rise of our modern customer experience discipline. Event #1: Net Promoter Score ® arrived on the scene.
Kerry Bodine
APRIL 30, 2019
Since I’ve already written about that in other posts, today I’ll tackle the second question: When did companies start caring about customer experience? I credit three events with the rise of our modern customer experience discipline. Event #1: Net Promoter Score ® arrived on the scene.
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Kerry Bodine
APRIL 30, 2019
Since I’ve already written about that in other posts, today I’ll tackle the second question: When did companies start caring about customer experience? I credit three events with the rise of our modern customer experience discipline. Event #1: Net Promoter Score ® arrived on the scene.
ProProfs Chat
DECEMBER 23, 2019
Customer experience metrics have penetrated most organizations. But it is not just about customer satisfaction surveys or getting to track the Net Promoter Score although both can be part of the overall equation. To track customer interactions, you can also use data collected via live chat software solutions.
SurveySensum
SEPTEMBER 8, 2023
These benchmarks can vary across industries due to differences in customer expectations and competitive dynamics. To understand this difference better, the 2023 Satmetrix Net Promoter Benchmarks report (for US consumers) provides detailed information on the NPS score of 192 brands in 23 industry sectors, covering 63,939 respondents.
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