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Is the Chief Experience Officer a Worthwhile Addition to the C-Suite?

Retently

Miscommunications, low employee engagement, and the lack of a customer-centric company culture can also get in the way and make things worse. The CXO’s influence reaches across call centers, marketing, sales, billing, customer support, and other areas where a customer-centric approach is necessary.

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Is the Chief Customer Officer a Worthwhile Addition to the C-Suite?

Retently

Miscommunications, low employee engagement, and the lack of a customer-centric company culture can also get in the way and make things worse. The CCO’s influence reaches across call centers, marketing, sales, billing, customer support, and other areas where a customer-centric approach is necessary.

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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives. She has served clients as an independent consulting partner since 2004. Denise went on to head Sony Electronic Inc.’s Dennis Wakabayashi. Martha Brooke.

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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives. She has served clients as an independent consulting partner since 2004. Denise went on to head Sony Electronic Inc.’s Dennis Wakabayashi. Martha Brooke.