ShepHyken
APRIL 30, 2018
Lumoa) The Net Promoter System® (or NPS) has been a popular customer experience metric since its creation in 2003. He makes the complicated simple to understand, especially when we are in heavy discussions about AI and other customer service and CX technologies. Follow on Twitter: @Hyken.
Storyminers
JULY 6, 2020
His Inside Customer Service blog has been recognized as a top customer service blog by Customer Contact Central, Credit Donkey, and Feedspot, which named the blog one of the Top 50 customer service blogs on the planet. Jeff helps clients develop customer-focused cultures.
Storyminers
JULY 6, 2020
His Inside Customer Service blog has been recognized as a top customer service blog by Customer Contact Central, Credit Donkey, and Feedspot, which named the blog one of the Top 50 customer service blogs on the planet. Jeff helps clients develop customer-focused cultures.
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