2002 CEM Engagement Net Promoter Score 
Beyond Philosophy
APRIL 7, 2016
The idea of Customer Experience is that by improving it, you will increase your emotional engagement with your customers. Here are two examples: Maersk Line who have improved their net promoter score by 40 points in 30 months which resulted in a 10% increase in shipping volumes. You can see the whole chart here.
Beyond Philosophy
APRIL 7, 2016
The idea of Customer Experience is that by improving it, you will increase your emotional engagement with your customers. Here are two examples: Maersk Line who have improved their net promoter score by 40 points in 30 months which resulted in a 10% increase in shipping volumes. You can see the whole chart here.
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