Lesson #5: You've Got To Know And Use NPS, Even If You Don't Like It
PeopleMetrics
AUGUST 7, 2018
An important metric in any successful VoC program is NPS , or Net Promoter Score. It’s important to keep in mind that NPS is a straightforward question that measures your overall relationship with your customer based on the bundle of experiences they have had with you over time. NPS is not a flawless metric.
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