stop-playing-whac-a-mole-with-cx-pain-points 
Seaton CX
FEBRUARY 19, 2024
A well-crafted customer journey map rallies your colleagues around the customer’s needs, engages the executive leadership team, and primes your organization to change. It shows you where to invest your limited resources to create the greatest impact on customer experiences and business objectives. ” 1 2.
Seaton CX
SEPTEMBER 27, 2023
In the classic arcade game Whac-a-Mole, you wield a foam mallet to smash a relentless parade of devious plastic moles that pop up from holes in the arcade cabinet and taunt you. Yet, for all the whacking, the moles never truly disappear—they retreat momentarily, only to resurface elsewhere. Two support ticket portals.
Expert insights. Personalized for you.
59 
Let's personalize your content