11 Customer Service Metrics to Start Measuring
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AUGUST 16, 2018
To measure customer happiness, turn to CSAT, CES, and NPS. Net Promoter Score (NPS). Net Promoter Score (NPS) is one of the best-known and most popular scores that companies use to measure customer happiness. Why is NPS important? At face value, NPS is a pretty simple metric—one score per customer, one overall score.
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