Customers are Irrational! Therefore, why do we design Customer Experiences assuming Customers are logical beings who make logical decisions? To move your Customer Experience to the next level you need to move your thinking to the next level. In this webinar, Colin Shaw, Founder of Beyond Philosophy and recognized by LinkedIn as one of the worlds top 150 business influencers will that you need to embrace the fact that by understanding Customer emotions and psychology you will be able to design an experience that influences Customers decision making and their behaviour.
By the end of this webinar, you will know:
- How to move your Customer experience to the next level
- How to design into your Customer Experience
- How to use psychology to enhance your Customer experience
- Understand how Customers make decisions and how you can influence this
January 9th, 2019 11:00AM PST, 2:00PM EST, 6:00PM GMT