Whether it’s standing in line at the grocery store or in their Customer Education program, it’s no secret that today’s customers often seek out self-service options. Self-service options enable students to engage with training on their terms - at a time, location, and pace that works best for them.
For recruitment marketing company, SmashFly, training related to the company’s product and industry are crucial for driving customer success and retention. In this webinar, SmashFly’s Vice President, Customer Success, Chrissy Irvine, and Hannah Leary, SmashFly’s Customer Success Operations Specialist, will share how their team created a world-class training program that blends self-service and instructor-led training.
Tune in to learn:
- How and when to blend on-demand and instructor-led training
- Smashfly’s phased approach to expanding their Customer Education offerings
- Why customer success and scaled education programs go hand-in-hand
Register now to reserve your spot on October 22nd. Can't make it? Skilljar will send out the recording after the event!