Remove Customer Connectedness Remove Customer Insights Remove Training Remove Voice of Customer
article thumbnail

A to Z Guide to Customer Experience Definitions and Terms (Updated)

Lumoa

Actionability is also, as we believe, one of the essential aspects of customer experience management. including an improved camera in the next generation of the smartphone) Training and new incentives to personnel to adjust their behavior (e.g. upselling to the most loyal customers) Process changes (e.g.

article thumbnail

Customer Experience Strategy: An A to Z Glossary

Lumoa

Actionability is also, as we believe, one of the essential aspects of customer experience management. including an improved camera in the next generation of the smartphone) Training and new incentives to personnel to adjust their behavior (e.g. upselling to the most loyal customers) Process changes (e.g.

article thumbnail

A to Z Guide to Customer Experience Definitions and Terms

Lumoa

Actionability is also, as we believe, one of the essential aspects of customer experience management. including an improved camera in the next generation of the smartphone) Training and new incentives to personnel to adjust their behavior (e.g. upselling to the most loyal customers) Process changes (e.g.