Remove Customer Care Remove Guest Experience Remove Hospitality Remove Omni-Channel
article thumbnail

Omnichannel Solutions Offer 30% Reduction of Call Abandonment for Carlson Rezidor

NICE inContact

When it comes to competitive industries, few rank higher than hospitality. With so many high-end hotel and accommodation options vying for customers these days, the guest experience has never been more critical. Hear more of Carlson’s story in their own words in this quick 2-minute video.

article thumbnail

This is What Exceptional Customer Service Looks Like In 2018

Comm100

The following best practices set contemporary leaders in innovation apart from the pack and represent what exceptional customer service looks like in 2018. Organic Mobile Experiences Blur Channel Lines. Multichannel” and “omnichannel” have been buzzwords for years now. Who is doing this right? Starbucks and Chipotle.