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Customer Experience Articles

ClearAction

Customer Experience Articles. Customer experience articles. Tools, techniques, and case studies catalyze your customer experience management success. Peruse ClearAction articles, podcasts and webcasts, and ask how these best practices can be customized to your specific needs.

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Customer Service Employees are Among the Least Engaged: What’s One Way to Change That?

Tricia Morris

According to PayScale.com , the average hourly pay for a customer service representative in the United States is $12.91. In a recent white paper , ThinkJar Founder and Principal Esteban Kolsky, agreed that this is a commonly heard frustration. Small Change Can Make a Difference.