“That’s Not My Department” and 10 Other Phrases Customers Hate
ShepHyken
MARCH 14, 2018
Customers want to see you at least make an attempt to help them. “We The wait time is 45 minutes.” You’ll have to…” Customers hate being told “you have to…” Find a way to make it easy on them. “No!” We won’t do that.” Almost the same as can’t, but more emphatic. Still, make the attempt to find a solution.
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