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Dr. Natalie’s Research Agenda and Published Research

Natalie Petouhof

MAY 27, 2016

The As-a-Service Economy: CX and IOT Mean You Have to Deliver Great Experiences- Upcoming. Customer Experience IOT in the Automotive Industry-Upcoming. **. . • The As-a-Service Economy: CX and IOT Mean You Have to Deliver Great Experiences- Upcoming. Customer Experience IOT in the Automotive Industry-Upcoming. **.

Omni-Channel 40
Omni-Channel Social Media e-support ROI 40
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One in Every Five Mobile Users Actively Seeks Help While Using an App

Natalie Petouhof

FEBRUARY 2, 2016

Abinash Tripathy, CEO and co-founder at Helpshift said, “At Helpshift our goal is to bring Customer Relationship Management (CRM) into the post-PC era said this data proves the value of in-app customer support. Just as other technology is evolving, so too is CRM and customer support.

Self Service 40
Self Service Mobile Customer Service CRM Customer Relationship Management 40
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