Contact Center Software Customer Engagement Customer Experience Management Customer Service Representative 
NobelBiz
APRIL 16, 2024
The concept of omnichannel customer engagement has been around for a while now, yet not all companies utilize it correctly or at all. Whether it’s through social media, email, chat, phone, or in-person interactions, businesses must ensure that customers receive the same level of service and attention across all touchpoints.
NobelBiz
FEBRUARY 27, 2023
It is one of the most typical criteria assessed in contact center support services. As it reflects the average duration of a customer engagement, which is generally calculated from the beginning of the call and includes the full discussion and hold time to the end of the call.
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