Call Flow e-support Wait Times 
NobelBiz
FEBRUARY 7, 2022
The time and effort put into developing your IVR will immediately pay off. In addition, call redirection reduces the amount of time your agents spend on the phone and, as a result, your clients’ wait time. Quality communications save time not just for your organization but also for your consumers!
NobelBiz
JANUARY 17, 2022
While AHT is generally used to determine the duration of a client’s phone conversation, a business that uses an omnichannel strategy for customer care can compare phone support to other channels. The average call handling time (AHT) is also one of the oldest and most important key performance indicators (KPI) for contact center performances.
Expert insights. Personalized for you.
52 
Let's personalize your content