How to Talk to Your Employees About the Way They Talk to Customers
Myra Golden
OCTOBER 4, 2016
I do this exercise from time to time, whenever my mood needs lifting. When you are speaking with your employees about their customer service approach, be sure to not just focus on what they are doing wrong. You had a tough customer there with Ms. It’s cloudy and there’s a light breeze. I had to focus on what is right, right now.
Let's personalize your content