Lumoa

FEBRUARY 9, 2023

Purposeful Leadership: Leaders operate consistently with a clear set of values. Compelling Brand Values: Brand promises drive how the organization treats customers. Employee Engagement: Employees are aligned with the goals of the organization. Customer Connectedness: Customer insights are infused across the organization.

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

ClearAction

FEBRUARY 7, 2016

Customer Experience Management Improves Brand Value article. 26% of companies rate themselves as good or excellent in creating a complete and integrated view of each customer across multiple products and channels, or at making a current view of necessary customer information available to all customer touchpoints.(1).

Customer Experience 48

Customer Experience Customer Centricity Employee Engagement Social Media 48

Lumoa

MARCH 20, 2018

Purposeful Leadership: Leaders operate consistently with a clear set of values. Compelling Brand Values: Brand promises drive how the organization treats customers. Do you love CEM as much as we do? The journey includes all the touch points and engagements that an individual has with a brand.

Net Promoter Score 286

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 286

Lumoa

MARCH 20, 2018

Purposeful Leadership: Leaders operate consistently with a clear set of values. Compelling Brand Values: Brand promises drive how the organization treats customers. Do you love CEM as much as we do? The journey includes all the touch points and engagements that an individual has with a brand.

Net Promoter Score 160

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 160