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5 things we love about Talkdesk

Talkdesk

MARCH 12, 2021

In this guest blog post, Gans Subramanian, founder and managing director at B-Trnsfrmd , shares five reasons that make Talkdesk his CCaaS solution of choice. Founded to bring a paradigm shift into the realm of call center solutions, it became the first CCaaS unicorn startup in 2018.

Call Flow 91
Call Flow Contact Center Abandon Rate Omni-Channel 91
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Best Practices to Monitor Your Remote Call Center Agents

ShepHyken

JANUARY 22, 2021

If you are looking for best practices to monitor remote agents’ performance, this blog is for you. The supervisors can also closely monitor and analyze agents’ availability, average handling time, the number of calls handled, break durations, etc. Create a High Trust Environment.

Call Center 89
Call Center Virtual Call Center Contact Center Average Handle Time 89
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