Average Handle Time Effort Score First Call Resolution Knowledge Base 
Pointillist
MARCH 1, 2019
For a business, that means high costs and inefficient call center operations. Call centers, therefore, want to improve first call resolution rate, reduce call volume, and excel at customer service while reining in high costs.
Pointillist
MARCH 1, 2019
For a business, that means high costs and inefficient call center operations. Call centers, therefore, want to improve first call resolution rate, reduce call volume, and excel at customer service while reining in high costs.
NobelBiz
FEBRUARY 27, 2023
Contact Center Agents To ensure the success of your contact center, you must put effort in training agents. This does not rely solely on the technology solution, but also access to a knowledge base, scripts for the recurring interactions, and feedback from supervisors. AHT AHT is an abbreviation for Average Handling Time.
Expert insights. Personalized for you.
75 
Let's personalize your content