TechSee

DECEMBER 22, 2019

The contact center agent’s job is getting harder. The ongoing shift to self-service has brought about many positive changes to the customer service field. Call volumes in many contact centers are down along with the cost to serve. Seven types of successful contact center agents.

Call Center 124

Call Center Self Service Contact Center Effort Score 124

Magellan Solutions

JULY 20, 2021

Did you know that Philippines Call Center Outsourcing can increase your company’s value by threefold? Businesses are told time and time again that they will call center outsourcing Philippines is highly advantageous. Services offered are an indication of the contact center’s capabilities.

Call Center 52

Call Center Omni-Channel e-support Contact Center 52

BlueOcean

OCTOBER 6, 2020

What Service Level Metrics Are Most Relevant to Your Business Now? Let’s face it: Contact center metrics that measure customer service as if it’s some kind of race (think Average Handle Time) are frankly table stakes. This is what relevant service level metrics look like in today’s customer care center.

Customer Care 156

Customer Care Contact Center Effort Score Net Promoter Score 156