Remove Automatic Callback Remove Average Handle Time Remove Interaction Remove Wait Times
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6 Mistakes to Avoid at All Cost in Customer Service Phone Support

NobelBiz

So, what are the most typical client annoyances when interacting with businesses? Mistake 2: Keep your client waiting on the line “All our agents on the line. Your anticipated wait time is 10 minutes “. Who hasn’t gotten this voice message and then hung up after listening to the same song for a long time?