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A to Z Guide to Customer Experience Definitions and Terms (Updated)

Lumoa

Long-term actions are based on the analytics results of customer feedback. Both groups of technologies can be utilized to make analytics more actionable. But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease?

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Customer Experience Strategy: An A to Z Glossary

Lumoa

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Long-term actions are based on the analytics results of the customer feedback. Both groups of technologies can be utilized to make analytics more actionable. Why is NPS ® going up or down?

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article thumbnail

A to Z Guide to Customer Experience Definitions and Terms

Lumoa

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Long-term actions are based on the analytics results of the customer feedback. Both groups of technologies can be utilized to make analytics more actionable. Why is NPS ® going up or down?

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SurveySparrow Pricing Vs. Typeform Pricing. Why SurveySparrow Is A Clear Winner?

SurveySparrow

Then, it’s run through analytics to understand what your customers exactly want. Predictive analytics is coming up as a compelling technology. With its built-in Net Promoter Score (NPS) module, you get to view who are your Promoters, Passives, and Detractors. What Gives Typeform Its Brand Value?

NPS 52
article thumbnail

SurveySparrow Pricing Vs. Typeform Pricing. Why SurveySparrow Is A Clear Winner?

SurveySparrow

Then, it’s run through analytics to understand what your customers exactly want. Predictive analytics is coming up as a compelling technology. With its built-in Net Promoter Score (NPS) module, you get to view who are your Promoters, Passives, and Detractors. What Gives Typeform Its Brand Value?

NPS 52