Abandon Rate Contact Center Definition First Call Resolution 
Magellan Solutions
APRIL 21, 2021
What Are Some of the KPIs in the Call Center Philippines. Of course, there are no definite KPIs for all businesses. Call Answer Time. Call Abandonment Rate. There is a connection between call answer time and call abandonment rate. First Call Resolution.
Pointillist
JANUARY 25, 2019
There are many call center metrics you can measure, but only a few KPIs that you will want to monitor over a period of time. This definitive list will help you ensure you are not missing out on any essential call center metrics and help make strategic choices about which KPIs to track.
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