Sat.May 18, 2024

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What is Product NPS® (pNPS®)? The Ultimate Guide


Net Promoter ScoreSM is a widely used metric to measure customer satisfaction and loyalty. But what is product NPS® or pNPS®? Like employee NPS® (eNPS®) – product NPS® (pNPS®) focuses solely on products. At the end of this, you will understand – What is pNPS®? Why is it important? How to calculate it? How can product managers benefit from pNPS®?

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